3. SHIPPING POLICY

Shipments handled with the same care as our garments

Every ilailai package travels to your home with the same mindful attention we put into creating each piece.

Shipping Carrier

We use Packlinkpro to manage all our shipments, ensuring professional service and full tracking.

Shipping Zones & Costs

  • Spain (mainland): €6 (free on orders over €60)
  • Balearic Islands: €7 (free on orders over €60)
  • Canary Islands: €9 (free on orders over €60)
  • Europe: €10 (free on orders over €100)
  • Rest of the world: €40 (free on orders over €150)

Delivery Times

  • Spain (mainland): 2–4 business days
  • Balearic Islands: 3–6 business days
  • Canary Islands: 5–8 business days
  • Europe: 5–10 business days
  • International: 10–15 business days

Order Processing

  • Orders are processed within 24–48 hours (business days)
  • You will receive an email confirmation with a tracking number
  • Orders placed after 14:00 on Fridays will be processed the following Monday

Conscious Packaging

  • We use recyclable and biodegradable materials
  • Minimal yet secure packaging to protect your garments

Tracking

  • All deliveries include a tracking number
  • You will receive updates on the status of your shipment


Special Delivery Options

  • Pickup point: Available depending on delivery area
  • Scheduled delivery: Check availability

Customs Responsibility

For shipments outside the European Union:

  • The customer is responsible for all duties, customs fees, and taxes
  • These costs are not included in the order price
  • Delivery times may be extended due to customs procedures

Delivery Issues

If your order does not arrive within the estimated timeframe:

  1. Check your package tracking
  2. Contact us: wecare@ilailai.com | +34 603 66 55 17 (WhatsApp available)
  3. We will investigate and provide an immediate solution


RETURNS & REFUNDS POLICY

Our commitment to your satisfaction

At ilailai, we honor every purchase with the same care we put into creating our pieces. We understand that every child is unique, and we want to ensure they find the perfect comfort in our garments.

Returns

  • Period: 30 calendar days from the date of delivery
    Condition: Items must be unused, in perfect condition, and with all original tags intact
  • Process: Contact us at wecare@ilailai.com and we will provide return instructions
  • Costs: Return shipping costs are the responsibility of the customer
  • Scope: We accept returns from any country where we ship

Exchanges

  • Exchanges for size within the first 30 days
  • Items must retain all original tags in perfect condition and be unused
  • We process exchanges within 3–5 business days after receiving the item
  • Shipping costs for exchanges are the responsibility of the customer

Refunds

  • We process refunds to the original payment method within 7–10 business days
  • Refunds are issued once the returned item is received and verified
  • Original shipping costs are non-refundable except in cases of manufacturing defects

Conditions for Returns

We accept returns on all items as long as:

  • They are unused and in perfect condition
  • They retain all original tags in perfect condition
  • The return is requested within the 30-day period

Defective Items

If you receive an item with a manufacturing defect:

  • Contact us immediately
  • We will issue an exchange or full refund, including shipping costs
  • We will cover all return costs

Quality Guarantee

  • 12-month guarantee for manufacturing defects (seams, excessive shrinkage)
  • The guarantee does not cover normal wear and tear

Contacto

For any return or inquiry: wecare@ilailai.com | +34 603 66 55 17 (WhatsApp available)
Hours: Monday to Friday, 9:00 to 21:00